Refund & Return Policy

Refund & Return Policy

Refund & Return Policy – RELAXA Hair Oil

At RELAXA Hair Oil, customer satisfaction is very important to us. We aim to deliver premium quality products with care.

Returns

Due to the nature of personal care products, opened or used products cannot be returned or exchanged.

However, returns may be accepted only if:

  • You receive a damaged product
  • You receive the wrong item
  • Your order arrives with packaging damage affecting the product

To request a return, please contact us within 48 hours of receiving your order with:

  • Your order number
  • Clear photo/video of the product
  • Reason for return

Refunds

Refunds are only approved if:

  • Product was damaged during delivery
  • Wrong item was delivered
  • Order was not delivered due to our error

Once approved, refund or replacement will be processed within 5–7 working days.

Exchanges

We offer replacement only in case of:
✔ Damaged item received
✔ Incorrect product delivered

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened products
  • Used products
  • Change of mind after delivery

Need Help?

For return or refund requests, contact us:

📩 Contact us anytime — our support team is happy to help.